At Motion IT we understand that every business is unique, because of this we offer various support options that best suit your IT needs. Our standard Support Contract gives you a guaranteed time for us to respond to a request for support. The standard is a 4 hour response although, if specified, this can be lower for critical devices. Through the use of 24/7 proactive monitoring most response and resolution times are within minutes.

We are proactive in our approach to IT, which means checking backups, running services and disk space, ensuring that any errors are acted upon and general housekeeping is up to date. Through the use of our proactive monitoring suite we are informed automatically if you have a server problem and can start work on the resolution often before you aware of the issue. Each support contract contains an SLA (Service Level Agreement) which outlines the role and responsibilities of both parties. Having a support contract also provides the following:-

1. You receive a hardware firewall and a remote email access solution at no extra charge*
2. All the monitoring software is provided at no extra charge
3. Service packs installed and tested in a controlled manor to reduce risk
4. Standard software updates are applied
5. Antivirus software is kept up to date
6. Priority response compared to non-service contract customers
7. Backup infrastructure (servers, PCs, printers) can be held in case of system failure
8. Telephone, on-site and remote support.

*Minimum Microsoft Exchange SBS required.